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CANCELLATION POLICY

We understand that life is unpredictable and appointments may need to be shuffled around. That said, we will happily cancel or reschedule your appointment free of charge as long as we hear from you within our complimentary cancellation window for scheduled bookings.

Our cancellation windows are as follows:

Drug and alcohol testing
We require at least one hour of notice for any changes to these appointments.

Nurse testing
We require at least three hours of notice for changes to any appointment that calls for nurse services. This includes health assessments, audiometric testing, pulmonary function testing, and mask fit testing.

Any cancellation or rescheduling requests received beyond the complimentary cancellation window will be subject to a no-show fee. Please give us a call at 780.720.7010 if you wish to cancel or reschedule an appointment.